Select your type of claim
Select your type of claim
Our network of repair shops
We know how stressful accidents can be. That's why we guide you through the entire claims process. Our objective is to get you back on track as quickly as possible. We will manage the whole process for you, from appraisal to repair and payment. If you choose to repair your car, you can pick your own repair shop or benefit from our one-stop Service Centres or Rely network® of certified repair shops. By using our network of repair shops, you'll get the peace of mind of knowing that we will take care of the details and we'll guarantee the quality of repairs for as long as you own your car.
How a car insurance claim works
When you file a car insurance claim, a claims representative will take you through an easy, step-by-step process until your claim is completed. If your vehicle needs repairs, you'll be able to depend on our Rely Network® repair shops to deliver quality work, guaranteed.**
Here's how the claim process works when something happens to your vehicle. Remember, each incident is unique and your claim may be different according to your specific situation and coverage.
1 - For windshield and window repair
- Open a claim
- Your car goes in for repairs
- You pay your deductible at the repair shop (if applicable)
- We issue payment to the repair shop
- Your claim is closed
2 - For collision repair
- Open a claim and gather information about the accident
- An estimate is done for the work needed on your vehicle
- The facts surrounding the accident is analysed to establish liability
- Your car goes in for repairs (you may be provided with a rental car)
- You pay your deductible at the repair shop (if applicable)
- We issue payment to you (if the repair shop is part of the Rely Network®, we pay them directly)
- Your claim is closed
3 - For theft or fire
- Open a claim
- You may be provided with a rental car
- Information is gathered about the incident
- Your claim is assessed for payment***
- We issue payment to you (or, if the repair shop is part of the Rely Network®, we pay them directly)
- Your claim is closed
4 - For all other claims (e.g. vandalism, water damage, hail, collision with an animal)
- Open a claim and gather information about the accident
- An estimate is done for the work needed on your vehicle
- Your car goes in for repairs (you may be provided with a rental car)
- You pay your deductible at the repair shop (if applicable)
- We issue payment to you (if the repair shop is part of the Rely Network®, we pay them directly)
- Your claim is closed
Need to make a car claim?
We make things even easier with our network of professional property restoration contractors
Our accredited and approved restoration contractors have been chosen to provide you with priority service. Plus, the repairs done through our network of certified contractors is guaranteed for as long as you own your home.
Your home is your sanctuary. Keep it that way. Ensure that you have the best home insurance to fit your needs. You deserve peace of mind knowing that the people you love and the things you cherish will be taken care of if anything beyond your control were to happen.
How a home insurance claim works
When you file a home insurance claim, a claims representative will take you through an easy, step-by-step process until your claim is completed. If your home requires repairs, you can choose from our Rely Network® of professional property restoration contractors to deliver quality work, guaranteed.
Here's how the claim process typically works. Remember, each incident is unique and your claim may be different according to your specific case and coverage.
1 - For theft
- Open a claim
- Information is gathered about the incident
- Your claim is assessed for payment
- We issue payment to you and/or replace the stolen items
- Your claim is closed
2 - For a major loss (e.g. due to water damage)
- Open a claim
- If needed, we will help you temporarily relocate
- Meet with a claims adjuster
- Assessment and estimation of damage
- We issue payment to you, replace lost items or have your home repaired
- You return home
- Your claim is closed
3 - For a minor loss (e.g. due to sewer backup water damage, vandalism, hail or wind)
- Open a claim
- Assessment and estimation of damage
- If repairs are needed, you choose a supplier
- We issue payment to you, replace lost items or help you repair your home
- Your claim is closed