Select your type of claim

Car
Home
Travel

Select your type of claim

Car
Home

Submit or track a car claim in minutes

For emergencies

Your options to submit or track a car claim

Filing a car claim at your convenience can be done through the belairdirect mobile app pagemobile app or online via our Client Centre. All you need to do is answer a few simple questions about your vehicle. Simple, fast and convenient without ever having to place a phone call! Your claim will then be assigned to a claims representative who will keep you informed and guide you through the process. The progress of your claim can be tracked anytime, anywhere through the belairdirect app or Client Centre.

Online

Submit or track your claim online using the Client Centre. Anytime. Anywhere.

belairdirect app

Including easy-to-follow instructions on how to take and upload your photos

Our network of repair shops

We know how stressful accidents can be. That's why we guide you through the entire claims process. Our objective is to get you back on track as quickly as possible. We will manage the whole process for you, from appraisal to repair and payment. If you choose to repair your car, you can pick your own repair shop or benefit from our one-stop Service Centres or Rely network® of certified repair shops. By using our network of repair shops, you'll get the peace of mind of knowing that we will take care of the details and we'll guarantee the quality of repairs for as long as you own your car.

How a car insurance claim works

When you file a car insurance claim, a claims representative will take you through an easy, step-by-step process until your claim is completed. If your vehicle needs repairs, you'll be able to depend on our Rely Network® repair shops to deliver quality work, guaranteed.**

Here's how the claim process works when something happens to your vehicle. Remember, each incident is unique and your claim may be different according to your specific situation and coverage.

  1. Open a claim
  2. Your car goes in for repairs
  3. You pay your deductible at the repair shop (if applicable)
  4. We issue payment to the repair shop
  5. Your claim is closed

  1. Open a claim and gather information about the accident
  2. An estimate is done for the work needed on your vehicle
  3. The facts surrounding the accident is analysed to establish liability
  4. Your car goes in for repairs (you may be provided with a rental car)
  5. You pay your deductible at the repair shop (if applicable)
  6. We issue payment to you (if the repair shop is part of the Rely Network®, we pay them directly)
  7. Your claim is closed

  1. Open a claim
  2. You may be provided with a rental car
  3. Information is gathered about the incident
  4. Your claim is assessed for payment***
  5. We issue payment to you (or, if the repair shop is part of the Rely Network®, we pay them directly)
  6. Your claim is closed

  1. Open a claim and gather information about the accident
  2. An estimate is done for the work needed on your vehicle
  3. Your car goes in for repairs (you may be provided with a rental car)
  4. You pay your deductible at the repair shop (if applicable)
  5. We issue payment to you (if the repair shop is part of the Rely Network®, we pay them directly)
  6. Your claim is closed

Need to make a car claim?

Need to make a home claim?

Call anytime

Call anytime

Your options to track a home claim

2 simple and convenient ways to track a home insurance claim using our digital tools.

Online

Track your claim online using the Client Centre. Anytime. Anywhere.

belairdirect app

Download the application for a simpler and faster insurance experience.

We make things even easier with our network of professional property restoration contractors

Our accredited and approved restoration contractors have been chosen to provide you with priority service. Plus, the repairs done through our network of certified contractors is guaranteed for as long as you own your home.

Your home is your sanctuary. Keep it that way. Ensure that you have the best home insurance to fit your needs. You deserve peace of mind knowing that the people you love and the things you cherish will be taken care of if anything beyond your control were to happen.

How a home insurance claim works

When you file a home insurance claim, a claims representative will take you through an easy, step-by-step process until your claim is completed. If your home requires repairs, you can choose from our Rely Network® of professional property restoration contractors to deliver quality work, guaranteed.

Here's how the claim process typically works. Remember, each incident is unique and your claim may be different according to your specific case and coverage.

  1. Open a claim
  2. Information is gathered about the incident
  3. Your claim is assessed for payment
  4. We issue payment to you and/or replace the stolen items
  5. Your claim is closed

  1. Open a claim
  2. If needed, we will help you temporarily relocate
  3. Meet with a claims adjuster
  4. Assessment and estimation of damage
  5. We issue payment to you, replace lost items or have your home repaired
  6. You return home
  7. Your claim is closed

  1. Open a claim
  2. Assessment and estimation of damage
  3. If repairs are needed, you choose a supplier
  4. We issue payment to you, replace lost items or help you repair your home
  5. Your claim is closed

Need to track your home claim online?

Need to make a travel claim?

24/7 travel insurance claim

Wherever you travel in the world, assistance is only a collect call away. In the event of a medical emergency, TuGo, belairdirect's trusted travel insurance provider, is available around the clock to ensure you receive the help you need. Our trustred travel partner will also help coordinate treatment and provide further assistance if need be.

Phone

Canada & USA   1 800 663.03991 800 663.0399

Mexico   001 800 514.9976001 800 514.9976

Worldwide   1 604 278.41081 604 278.4108

Need to start a travel claim online?
Visit TuGo Claims for instructions on how to make a claim online.

Need to report a travel claim?

Call anytime, 24/7
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