How to Protect Yourself from Fraud

belairdirect’s Privacy Policy

belairdirect and its affiliates in the Intact Financial Corporation group of companies is committed to protecting your privacy. We will not collect, use or disclose your personal information except as stated in our Privacy Promise.

Please visit our Privacy Promise page for more details on how we collect information from you.

Recognizing fraud

Fraud can take many forms, but one of the most common forms is insurance fraud. Some common examples of insurance fraud include the following:

  • Individuals who fabricate insurance claims;
  • Auto repair shops who exaggerate the cost of claims;
  • Medical clinics that ask claimants to sign blank accident benefit forms and invoice insurers for services never provided;
  • Health care clinics that offer unnecessary treatments; and/or
  • Drivers who intentionally cause collisions.

There are also many scams that are targeting Canadians, and new ones are being invented every day. Scams can come in different forms – text messages, emails, telephone calls and more. We encourage you to check the Canadian Anti-Fraud Centre’s website for a list of common scams.

Identity theft

If you already have a home insurance policy with belairdirect that includes the S.O.S. Identity endorsement, call 1 888 896.06321 888 896.0632 at any time to receive preventive advice or help in restoring your identity, or if you think that you've been a victim of identity theft.

You'll receive 24/7 assistance throughout the identity restoration process.

What to do if you suspect fraud

If you suspect you have been a victim of fraud, or if you have witnessed any potential fraud, email us at info@belairdirect.com.

In addition, the Insurance Bureau of Canada (IBC) issues fraud alerts to inform consumers about insurance scams. Fake policies and non-existent insurance companies can put you and your insured property at risk. If you suspect fraud, you can also contact the IBC TIPS Line at 1-877-IBC-TIPS or the Canadian Anti-Fraud Centre at 1-888-495-8501. Click here for more information.

Insurance Bureau of Canada

Current consumer alerts

Mystery shopper

It has come to belairdirect’s attention that fraudulent letters and cheques bearing the name and logo of Canadian financial institutions are being sent to consumers as part of a mystery shopper assignment.

The scam typically involves asking the recipient to deposit a cheque, keep $400 in their account as payment and wire a sum of money to another person’s account. However, the cheque will not clear and the recipient will not be able to recover the sum transferred.

Please note that belairdirect does not send out letters of such nature or cheques to consumers for such programs.

If you have questions regarding the authenticity of any correspondence or cheques sent by belairdirect, email: info@belairdirect.com.

If you have received such a letter and cheque, please report it to your local police agency and send a copy of your police report to belairdirect at info@belairdirect.com.

Protect yourself

Phishing prevention

Cybercriminals have more than one trick up their sleeve to fool Internet users. A very common practice is to send an email pretending to be an organization by imitating its appearance (logo, colours, signature) to encourage you to click on a malicious link. By mimicking the appearance of the organization, these emails can be very misleading.

Before clicking on a link in an email, we suggest that you always be aware of the following details:

  • Pay particular attention to the spelling in links or the recipient's email address; some fraudsters simply reverse or change a letter to trick you.
  • Always check the recipient's email address
  • Avoid clicking on a link before validating it (In our case, the link should always be belairdirect.com)
  • Never provide personal or confidential information by e-mail
  • Report any fraudulent emails that appear to be coming from our organization to info@belairdirect.com

If you make payments to belairdirect online, here are a few tips to bear in mind:

  • Protect your credit cards and your Personal Identification Number (PIN). Do not share your PIN with anyone.
  • Do not provide your credit card number over the telephone unless you initiated the call yourself or have validated who you’re talking to within the company.
  • Check your account statements as soon as they arrive to ensure all transactions and charges are correct. Report any discrepancies.

Always adopt good online practices such as clearing your browser history and be cautious. Check out any caller by requesting written information, a call back number and references. The Canadian Anti-Fraud Centre offers tips on how you can protect yourself.

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