Get assistance when you
need it the most

A new and exclusive car accident detection and assistance feature offered to
automerit users. And it’s free!

Not an automerit user? Join now

Stay in control, no matter
what the situation

  • Live accident detection
    Crash Assist uses your phone’s sensor data to instantly detect severe accidents and respond with assistance options.
  • Access to emergency services
    When a crash is detected, you’re one click away from contacting emergency services.
  • Get personalized guidance
    Our new interactive guide help you decide what to do before and after you leave the scene.
  • Share your information
    Use our new quick and easy tool to exchange identity and insurance details with other driver(s) involved. Your information is pre-filled and you'll have what you need to file a claim online if you choose to do so.
  • Contact towing providers
    Need to have your vehicle towed? You’ll be a simple tap away from a list of nearby towing providers.

How to activate Crash Assist

Follow these steps to acitave crash assist on your mobile:

1

Open the belairdirect app and tap “assistance” at the bottom of the screen.

2

At the top of the screen, tap “Crash Assist OFF”.

3

Activate Crash Assist by sliding the cursor to the right.

4

Authorize notifications by tapping “Allow” when prompted.

5

You’re all set! Crash Assist is activated when the cursor is set to “ON”.

 

1

Open the belairdirect app and tap “assistance” at the bottom of the screen.

2

At the top of the screen, tap “Crash Assist OFF”.

3

Activate Crash Assist by sliding the cursor to the right.

4

You’re all set! Crash Assist is activated when the cursor is set to “ON”.

 

 

 

Make sure you get assistance when you need it the most by activating Crash Assist today!

Not an automerit user? Join now

Questions & Answers

Crash Assist is currently offered to Ontario, Quebec, Alberta and British Columbia automerit customers. To benefit from this new feature, simply update to the latest version of the belairdirect app and complete the quick activation process.

Please note that Crash Assist is available for iPhones (iOS 11 or higher) and Android phones (version 5.0 or higher).

No. Crash Assist is offered at no additional cost. It is our way of being there for you when you need it the most.

No. Crash Assist is currently offered exclusively to a restricted group of automerit customers.

Crash Assist analyses data from the GPS, accelerometer and gyroscope of your phone to detect accidents based, amongst other things, on acceleration and deceleration patterns, driving speed and abrupt stop.

Crash Assist uses data that are already used by automerit to assess how safely you drive. To detect accidents in real-time, Crash Assist simply uses a different algorithm to process your GPS, accelerometer and gyroscope data.

Crash Assist must access to your location and motion data to be able to detect accidents in real-time.

Push notifications must be allowed in order for Crash Assist to send you a notification giving you access to assistance options when an accident is detected.

While the algorithm is continuously being refined to achieve higher levels of precision and accuracy, Crash Assist is mainly designed to detect moderate to severe accidents.

Low severity crashes, fender benders and accidents happening within the first kilometer of a trip may not be detected.

If this happens to you, don’t worry. Your Crash Assist options are available at all times in the assistance tab of your belairdirect app, whether an accident has been detected or not.

Crash Assist is currently only available for iPhones with iOS 11 or above. It is not available for Android phones yet, but we are working hard to make that happen in the future.

You can enable / disable Crash Assist via the assistance tab of your belairdirect app.

Yes. Your Crash Assist options are available at all times in the assistance tab of your belairdirect app, whether an accident has been detected or not.

Crash Assist is designed to detect moderate to severe accidents. Minor crashes, fender-benders and accidents happening at very low speed or within the first kilometer of a trip are at a higher risk of going undetected.

An accident may also go undetected if:

  • You have low GPS signal
  • You have low cell phone reception
  • Your phone is in Do not Disturb mode
  • Your phone is in Low power mode or has low battery levels

Also note that Crash Assist will not work if:

  • You don’t have a data plan or internet connection
  • Crash assist is disabled
  • Access to push notifications, location and motion permissions are not allowed

 

In the rare event of a false positive, simply disregard the notification or, once in the app, tap the “I was not in an accident” link at the bottom of the screen to let us know you’re okay.

No. The Crash Assist algorithm has been honed using thousands of real-world car accidents and is able to detect the difference between a dropped phone and a crash.

No. If you decide not to file a claim, the accident will not appear on your file and there will be no impact on your premium.

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