Mobile App & automerit FAQs

Available through the belairdirect app, automerit is belairdirect's usage-based insurance program that rewards safe driving behaviour. Through your smartphone's GPS, accelerometer, and gyroscope, the automerit program will assess how safely you drive in order to calculate your potential discount. Get a 10% enrolment discount just for signing up and if you drive safely, you could save up to 25% off your car insurance. It's simple: the safer you drive, the more you could save!

Joining the automerit program is quick and easy! Simply contact us, or for more information visit www.belairdirect.com/automerit. All drivers registered for automerit under the same policy will receive a text message (SMS) with instructions to activate the program.* Once you activate your account, accept the Terms of Use, and give the app access to certain features on your smartphone - you're ready to start driving!

*If there's more than one principal driver on the same policy enrolled in the automerit program, the download link will be texted to the phone number provided for each principal driver.

Yes, you can end your participation in the automerit program at any time by contacting us. However, you will lose any discount related to the program.

Yes, your automerit discount will apply to any car you drive as long as you're the principal driver on the policy, and your car meets the eligibility requirements of the program.

Yes! Any driver listed as a principal driver on your policy can join the automerit program.

Not a problem. If you are driving your personal car for business, e.g., if you’re a realtor or salesperson, your trips will still count towards your Safety Score and automerit discount.

The automerit program is designed for business and personal use only. If you are driving for commercial purposes, for example if you’re an Uber or Lyft driver, ambulance driver, bus driver or heavy truck driver, you must visit the “All Trips”. You can also contact us if you need to correct any other tagged information.

You will need an iPhone running iOS 10 or higher, or an Android device running version 5.1 or higher. Depending on the type of smartphone you have, the automerit program's performance can vary as certain sensors behave differently in different devices.

Depending on your smartphone settings, the belairdirect app will update automatically with the automerit program or you will be prompted to confirm the update. If you don't have the belairdirect app, you can download it for free from the App Store^© or Google Play^™.

The automerit program won't work unless you turn on location services in your smartphone settings. Your location allows us to detect driving behaviour, such as changes in speed and when you start a trip. It also helps us to identify whether you're the driver or a passenger.

We need access to your iPhone's motion and fitness data for its accelerometer and gyroscope sensors. As the name implies, the accelerometer measures acceleration and helps us determine how fast your phone is moving. Whereas the gyroscope detects which direction it's pointing in.

We need access to "make and manage phone calls" on your Android device for its accelerometer and gyroscope sensors. As the name implies, the accelerometer measures acceleration and helps us determine how fast your phone is moving. Whereas the gyroscope detects which direction it's pointing in.

When you first access the automerit program, you will be asked if you're mostly the driver or a passenger when travelling by car. We also use state-of-the-art technology to analyze your driving behaviour and smartphone's movements in order to identify if you're the driver, passenger, or travelling by some other mode of transit (e.g. public transportation).

Like any app that uses your location, the automerit program will consume an average of 3% to 6% of your smartphone's battery life per hour. This is a small amount when you're not driving, and slightly more while you're taking a trip. Remember, if your battery is lower than 20% or your smartphone is in power-saving mode, your trips will not be recorded!

Yes, you must have a data plan with internet access in order to collect and transfer your driving data to us.

Generally, between 30 and 60 MB per month will be used. This is a very small fraction of the average data plan (1000 – 2000 MB or more per month).

If you already have the belairdirect app and cannot access the automerit program in the app, please try logging out and logging back in. If you still cannot access the program, try deleting the app and downloading it again or contact us at 1 877 727.8477 1 855 250.6517 1 844 364.0223 1 877 220.6065 1 877 727.8477 1 855 250.6517 1 844 364.0223 1 877 220.6065 and a member of our customer service team will guide you through activating the automerit section of the app

In order to determine your trip's starting point, you need to start driving. As a result, there's a delay of 300 metres before we can detect movement and pinpoint your location.

It may occasionally happen that a trip is not recorded due to:

• no internet connection;
• battery is lower than 20%;
• smartphone is in power-saving mode;
• permission is disabled;
• app is not running in the background;
• app is experiencing technical difficulties.

Don't worry! In the event that a trip has been misclassified, visit the All Trips section of the app and set the toggle to "I was a passenger on this trip" within 30 days of completing the trip. You can also contact us if you need to correct any other tagged information.

Just visit the All Trips section of the app and set the toggle to "A passenger was using my phone" within 30 days of completing the trip. The distracted driving event will then be removed from your Trip Summary. You can also contact us if you need to correct any other tagged information.

Please contact us in advance if you're planning not to drive for more than 30 days. If you don't, this could result in the cancellation of your automerit enrolment and you will lose any discount related to the program.

It's important to activate your enrolment in the automerit program within 15 days of the program's effective date. If you don't, this could result in the cancellation of your enrolment and you will lose any discounts related to the program.

You will need to download the belairdirect app again. There's no need to re-enrol in the automerit program as all your information will be stored.

Just give us a call! We'll make the necessary changes to your account and text you a new automerit download link. All your information will be stored, and you can continue driving.

Don't worry! If you delete the belairdirect app by mistake, you just need to download it again and follow the prompts to activate the automerit program. All your information will be stored, and you can continue driving. Remember - if we can't record your trips within a 30-day period this could result in the cancellation of your automerit program enrolment and you will lose any discount related to the program.

We're here to help! Contact us at 1 877 727.8477 1 855 250.6517 1 844 364.0223 1 877 220.6065 1 877 727.8477 1 855 250.6517 1 844 364.0223 1 877 220.6065 if there's an error in your driving data, or if you're experiencing technical difficulties.

Your Safety Score provides you with an at-a-glance summary of how safe you're driving. It takes into account your driving data from the last 30 days, and will display a score for the following five risks which are highly representative of your driving and could affect your automerit discount:

1. Risky hours: driving at night between 2 a.m. and 5 a.m. when the risk for car accidents is higher.
2. Rapid acceleration: quick changes in speed starting at or exceeding 11.0 km/hr per second.
3. Hard braking: sudden changes in braking speed starting at or exceeding -11.0 km/hr per second.
4. Speeding: driving at an excessive speed.
5. Distracted driving: using your phone to talk or text, even if it's hands-free.

We understand that even experienced drivers need to brake hard or accelerate quickly sometimes. It's your safety that matters most, which is why your Safety Score is calculated over the average of several trips. Don't worry! One individual event will not have a significant impact on your overall score.

Your Safety Score lets you take a closer look at how you're driving through colour coding to indicate your level of risk:

• Dark green: very low risk
• Light green: low risk
• Yellow: moderate risk
• Orange : high risk
• Red: severe risk

Your Driving Stats provide you with a detailed description of each risk displayed in the app and propose tips for improvement. This allows you to monitor your progress and see how you compare to other drivers participating in the automerit program in your province.

The automerit program helps you drive safer by translating your driving data into easy to understand driving behaviours and events, such as:

1. hard braking;
2. rapid acceleration;
3. risky hours;
4. speed; and
5. distracted driving (using your phone to talk or text, even if it's hands-free).

This is simply an overview as several factors are used to calculate your automerit discount.

In order for us to capture an accurate picture of your driving behaviour, you must drive a minimum of 1,000 km during a collection period. If you don't, any automerit discount.

Your automerit discount is based on the following driving events:

1. braking (e.g., harsh braking);
2. acceleration (e.g., sudden acceleration);
3. turning (e.g., cornering);
4. distance driven;
5. time of day;
6. type of road driven on; /li>
7. speed; and
8. distracted driving.

These driving events are then analyzed based on factors such as:

1. severity of the event;
2. speed at which the event was registered;
3. time of day ; and
4. left or right turns.

We understand that even experienced drivers need to brake hard or accelerate quickly sometimes. It's your safety that matters most, which is why your automerit discount is calculated over the average of several trips. Don't worry! One individual event will not have a significant impact your overall score.

The enrolment discount is applied to the cost of your car insurance when you first join the automerit program. This one-time discount is applicable over your first collection period of approximately 6 months. At the end of this collection period, you could save with a personalized driving discount based on your driving behaviour.

Your personalized driving discount may change or even be removed during the course of your policy term. Mid-term (at approximately 6 months) your premium may increase or decrease due to the completion of a collection period and the updating of your automerit discount. This fluctuation could result in a balance owing to us. When your policy is renewed, your automerit discount will be adjusted and your premium could again increase or decrease based on several factors other than a change in your automerit discount.

Your automerit discount is just one of many savings that could be applied to your car insurance policy (e.g. car + home discount, discount for two or more vehicles, etc.). Discounts are applied to your premium in different sequences and apply to specific coverage. Don't worry! You will always receive the correct amount of savings.

When you first join the automerit program, you will receive a one-time 10% enrolment discount. This enrolment discount will then be replaced, if applicable, by a personalized driving discount based on your driving behaviour (180 days after your first tagged trip).

For a collection period ending during your policy term, you can expect that:

• If your discount increases, your automerit discount and premium will be updated.
• If your discount decreases, your automerit discount and premium will be updated. However, if your discount only decreases by less than 7%, we will not apply your updated automerit discount and will continue to apply the previous discount and premium.

Your automerit discount will again be adjusted when your policy is up for renewal. Once your policy is renewed, the cost of your car insurance may increase or decrease based on several factors other than a change in your automerit discount. For upcoming policy terms, your discount will be updated approximately 6 months into your policy term, and again at renewal.

Your projected automerit discount will be displayed on the app's dashboard. Every month, the policyholder will receive an email outlining any upcoming discount for all principal drivers on the same policy.

The discount that is applied on your policy documents is the one calculated approximately every 6 months, at mid-term or at renewal, and could be different from the projected discount that appears in the app today, which is updated after every trip.

Your projected automerit discount will appear in the app once you have driven 1,000 km. Once this threshold is reached, your projected discount will be updated within a few minutes after each trip.

Whenever the cost of your car insurance changes, you will receive updated policy documents including a billing statement indicating any adjustments in your payments:

• If the premium has already been paid in full: a refund will be issued if the premium decreased, or an additional amount will be due if the premium has increased;
• If the premium is paid monthly, or by another payment method: the payment schedule will be adjusted accordingly to reflect increased or decreased payments, as the case may be.

When your policy is renewed, the cost of your car insurance may increase or decrease based on factors other than a change in your automerit discount.

Your automerit discount can't be applied to a car in storage. However, if you are the principal driver of more than one car, your discount will be applied to the car you're currently driving.

Information about your driving behaviour and trips is only shared with TrueMotion, Inc., a mobile telematics company. We work with this service provider for the technology, systems, and services necessary to run the automerit program.

No, belairdirect only receives information to detect if you are using your phone while driving. Your phone calls will never be tracked or recorded.

No. This information is only visible to you and is not shared with any other drivers on your policy.

Not without proper legal authorization or your consent. We're committed to protecting your privacy and will never disclose your personal information to law enforcement agencies, unless otherwise permitted or required by law.

We use strict security safeguards when storing or destroying your personal information in order to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. In the event that we transfer your personal information to a third party (e.g. our service provider, TrueMotion, Inc.), we contractually require such third party to protect and handle your personal information in a manner consistent with our own privacy safeguarding measures and according to all applicable laws.

belairdirect and Truemotion, Inc. will only use and disclose your information in accordance with the automerit program's Terms of Use, unless otherwise required by law.