Steps to follow when your car is stolen

Finding out that your car was stolen is an extremely unpleasant experience. But when it happens, you need to be able to react quickly. Here are the steps to follow in the event of vehicle theft.

You notice that your vehicle has disappeared

Check if your vehicle has been towed. Look for signs nearby to determine if parking is prohibited. You can also contact a towing company to find out if your vehicle has been towed. Some cities or neighbourhoods have their own hotlines or websites where you can find this type of information.


You know your vehicle has not been towed

Call the police. If you suspect your car has been stolen, report the incident.


After contacting the police

Track your car. If you have a tracking system, call the company to start searching for your vehicle.


Contact your insurer

Contact your insurer, making sure to gather all the useful information they might need. In order for your request to be processed properly, you must provide the following information: registration certificate, driver’s licence, purchase or lease contract, make, model, vehicle serial number, invoices (repairs, maintenance, equipment and accessories added) as well as your keys. You will also need to make a list of the items in the vehicle when it was stolen.


Once the file is open

Talk to a claims adjuster. Within 24 to 48 hours of opening your claim file, a claims adjuster will contact you to complete your declaration.

Keep in mind that at the time of the theft, your car may have contained items that were not covered by your auto insurance. However, check your coverage, as it may be covered by your home insurance or another insurance policy.



The information contained on this webpage is for informational purposes only. belairdirect makes no representation, warranty or guarantee that use of this information will prevent damage. Your insurance contract prevails at all times; please consult it for a complete description of the coverage and exclusions.