Internet Security and Confidentiality

Our commitment

belairdirect has always adhered to a code of ethics to protect the confidentiality of its clients' personal information and we wish to extend this practice to our Internet site. belairdirect has taken all reasonable measures to ensure the security of personal information and transactions carried out on this site.

Personal information

belairdirect gathers personal information for the following purposes: to establish and maintain communication with its clientele and its staff, to implement an effective risk assessment process, to review files in terms of applications and claims, to compile statistics, and to comply with federal, provincial and territorial laws and legislation.

'Unsubscribe' option

From time to time, belairdirect or its designated representatives let clients know about the various products and services available. If clients do not wish to receive written or electronic communications, they can choose to have their name, address, e-mail address and telephone number removed from belairdirect's lists.

Security measures

belairdirect protects personal information by means of physical, organizational and technological measures according to sensitivity level. The use of restricted access zones, passwords and security encryption are procedures designed to ensure data security and proper use of information collected.

Any information provided on the belairdirect site is encrypted to ensure security and confidentiality. belairdirect servers use a high-performance encryption system called Secure Socket Layers (SSL) to encrypt personal information. This system, which allows for more than a billion combinations, prevents confidential information from being intercepted or pirated. In addition, only authorized personnel have access to personal information.

Each year, belairdirect is certified by VeriSign, a worldwide leader of Internet security encryption services, which authenticates our server and guarantees that transactions carried out on the belairdirect site are secure.

Information for visitors to the site

belairdirect insurance products are available to residents of Canada, where permitted by laws and legislation.

belairdirect uses cookies (small text files) to help guide you through the online application or purchase processes. Cookies are used for identification purposes only: they can neither contain nor transmit personal information. When you deactivate the cookie option from your Netscape or Explorer browser, you cannot obtain a quote or purchase an insurance policy over the Internet.

Purchasing insurance over the Internet

belairdirect offers you the possibility of buying an insurance policy online. To enable us to process your application and issue your policy, you must provide, in addition to the usual information (your name, address, telephone number and e-mail address), certain information concerning your vehicle or the payment method selected (credit card or preauthorized withdrawals from your bank account).

We recommend that you do not divulge your password and client number to another user. If you are working at a public or shared workstation, we suggest that you empty the cache memory of the computer to prevent others from accessing your personal information.

Questions, comments or concerns regarding Internet security and confidentiality

If you have any questions, comments or concerns regarding Internet security and confidentiality, e-mail us at: protection@belairdirect.com

For further assistance, you can also write to the organizations responsible for ensuring the protection of personal information in the private sector:

- At the provincial level:

Commission d'accès à l'information
575, rue Amable, bureau 1-10
Québec (Québec)
G1R 2G4

- At the federal level:

The Privacy Commissioner of Canada
112 Kent Street
Ottawa ON K1A 1H3