Emergency Assistance

Wherever you travel in the world, assistance is only a toll-free phone call away. In the event of a medical emergency, friendly Claims Representatives are available 24/7.*

Claims at TuGo: The complete claims solution

  • In Canada & USA, call 1.800.663.0399
  • In Mexico, call 001.800.514.9976 or 01.800.681.8070
  • Worldwide, call collect 1.604.278.4108

Or you can open a claim in person:
9:00 AM to 5:00 PM:
10th Floor
6081 No.3 Road
Richmond, BC V6Y 2B2

To open your claim online, please visit tugo.com/claims . It’s convenient and easy to use.

travel icon
Travel Claim
Canada & USA
1.800.663.0399
Mexico
001.800.514.9976
Worldwide,
call collect
1.604.278.4108

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