Working together to deal with COVID-19

Updated June 1, 2021

A word from our CEO

Our purpose is clear – to help people, businesses and society prosper in good times and be resilient in bad times. While we are optimistic of a recovery, these continue to be challenging times in Canada, the United States and around the world.

Throughout the pandemic, we have been focused on supporting our employees and being there for customers. From the beginning of the crisis and over the course of the year, we have provided over $600 million in relief that has helped more than 1.2 million customers across the country. This includes $50 million of relief to more than 100,000 of our small business customers through the Intact Small Business Relief Program.

Our team of engaged employees combined with our resilient operations have enabled us to continue being there for our customers and communities throughout this difficult period. I am confident that working together we will continue to play an important and impactful role in helping customers and society to build back stronger from the crisis.

Charles Brindamour
Charles Brindamour
Chief Executive Officer
Intact Financial Corporation

Changing driving habits

If you are still driving less because of COVID-19, join our automerit program.

We recognize that personal driving habits have changed for many customers since the beginning of the pandemic.

Available through the belairdirect app, our automerit program uses sensors aboard your smartphone to evaluate your driving behaviours and provide you with a personalized premium. You also get a 10% enrolment discount simply for signing up for the program.

If you are actively enrolled in our automerit program and you are driving less because of COVID-19, adjustments will be reflected at your next premium update.

In addition to automerit, belairdirect customers can visit their Client Centre to request additional relief. Personal auto customers may be eligible to be reimbursed equivalent to one month of car insurance before tax.

Helping our communities

This is a difficult time for communities.

Our commitment to helping people goes beyond our promise to provide an outstanding customer experience.

In addition to focusing on the well-being of our employees and customers, we are committed to helping our communities be resilient during this challenging time and for many years to come.

Since the start of the pandemic, we’ve responded to our customers and society’s needs, providing more than $7 million to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic. This included a CAD$500,000 donation to Breakfast Club of Canada’s Emergency Club Fund, US$500,000 to Feed America and local charities in 22 communities across the United States where we do business, as well as $500,000 to support critical research underway with CHU Sainte-Justine and partner hospitals to develop and test a treatment for COVID-19.

Our employees also played a key role in supporting our efforts to help the communities most impacted by participating in our annual Generosity in Action campaign in collaboration with the United Way. Combining their generosity with our corporate match, we raised over $5.2 million nationally. These funds are helping families living in poverty and supporting worthy organizations to help their communities through the pandemic.

Frequently asked questions

Financial relief measures and premium adjustments

If you are still driving less because of COVID-19, join our automerit program.

We recognize that personal driving habits have changed for many customers since the beginning of the pandemic.

Available through the belairdirect app, our automerit program uses sensors aboard your smartphone to evaluate your driving behaviours and provide you with a personalized premium. You also get a 10% enrolment discount simply for signing up for the program.

If you submitted a car insurance relief request on or before May 31, you will receive a refund within 30 days that your request is approved. This is a one-time payment and the price of your insurance will not change.

Though our temporary relief measures have ended, we recognize that our support remains critical for those customers most impacted by the pandemic.

Please contact us to discuss options that best meet your needs.

belairdirect customers working from home can access increased liability and home coverage, add identity theft coverage and cyber protection to their home policy at a discount, and for a limited time, enjoy free access to online mental health and well-being programs through LifeSpeak.

If you plan on using, or have been and wish to keep using, your car for food delivery purposes, please contact us at 1 888 280.8549 1 888 270.9732 1 844 757.2925 1 866 473.9659 1&bsp;866&bsp;473.9676 to discuss and obtain the appropriate coverage, as you may need changes to your policy.

If you plan on using, or have been and wish to keep using, your home for running a business, or providing childcare or babysitting services, please contact us at 1 888 280.8549 1 888 270.9732 1 844 757.2925 1 866 473.9659 1&bsp;866&bsp;473.9676 to discuss, as you may require changes to your policy.



Services

Yes. We are focused on the well-being and safety of employees, while remaining open for business during the COVID-19 crisis.

At this time, we are not accepting walk-ins and we encourage customers to give us a call or to log into Client Centre.

We will continue to update this page with any new information.



Safety measures

We are taking every step necessary to protect employees and customers while ensuring that we continue to remain open for business. We have strong precautions in place to ensure the safety of a small number of individuals who are in the office, as well as at our auto service centres to assist customers who have been in an accident.

We have a dedicated team monitoring this rapidly changing situation closely and will continue to update our response as necessary.

Our decisions will continue to be guided by public health authorities in Canada.

Our business continues to operate with additional precautions. If there are any changes, we’ll tell you about it here.

For the latest information on the COVID-19 pandemic in Canada, visit the dedicated Health Canada website

belairdirect and its affiliates in the Intact Financial Corporation group of companies is committed to protecting your privacy. belairdirect will never ask you to disclose personal or confidential information such as your insurance policy number, login credentials, passwords or PINs over email.

Visit our fraud prevention page to learn more about our privacy promise and how to protect yourself from scams and fraud.



Claims

Our claims teams are mobilized and ready to help you 24 hours a day, 7 days a week. To ensure the most efficient service, we would like to remind you that the most effective ways to report a claim are via Client Centre, the mobile app or over the phone. You can submit a new auto claim and track auto and property claims online in real time, using the belairdirect app or the Claims tab in Client Centre. You can also call our claims team at 1 877 270.9124 1 877 228.2656.

Each claim is unique. Please follow the policy’s directions for submitting a claim and our claims team will provide the necessary support to guide you through the process.

If you already have a claim underway, the progress of your claim can be tracked anytime, anywhere through our app or Client Centre.

Digital claims services
Visit the Claims section to learn how to submit or track a claim, share photos and documents or contact your claims representative.



Online Services

Aside from those who must work onsite, the vast majority of our workforce continues to work remotely. As such, we strongly encourage customers who are not yet registered on Client Centre to register and select paperless to ensure they continue to receive their documents electronically through our secure platform in a timely manner.

We are committed to offering seamless, on-demand access to your policy documents, electronic proof of auto insurance, claims and account information. The easiest way to consult your policy documents, electronic proof of auto insurance, claims and account information is to sign up with Client Centre on our website or the mobile app.

Managing your insurance anytime, anywhere
Client Centre provides you with easy, secure, online access to all your policy documents, billing statements and claims information, whenever or wherever you need it, from any device.

Log in or create a Client Centre account

Aside from those who must work onsite, the vast majority of our workforce continues to work remotely. As such, we strongly encourage customers who are not yet registered on Client Centre to register and select paperless to ensure they continue to receive their documents electronically through our secure platform in a timely manner.

We are committed to offering seamless, on-demand access to your policy documents, electronic proof of auto insurance, claims and account information. The easiest way to consult your policy documents, electronic proof of auto insurance, claims and account information is to sign up with Client Centre on our website or the mobile app.

Managing your insurance anytime, anywhere
Client Centre provides you with easy, secure, online access to all your policy documents, billing statements and claims information, whenever or wherever you need it, from any device.

Log in or create a Client Centre account

If you submitted a car insurance relief request on or before May 31, you will receive a refund within 30 days that your request is approved. This is a one-time payment and the price of your insurance will not change.

Though our temporary relief measures have ended, we recognize that our support remains critical for those customers most impacted by the pandemic.

Please contact us to discuss options that best meet your needs.

belairdirect customers working from home can access increased liability and home coverage, add identity theft coverage and cyber protection to their home policy at a discount, and for a limited time, enjoy free access to online mental health and well-being programs through LifeSpeak.

If you plan on using, or have been and wish to keep using, your car for food delivery purposes, please contact us at 1 866 473.9676 to discuss and obtain the appropriate coverage, as you may need changes to your policy.

We are also providing flexibility for those who are using their homes during the crisis for different purposes like running a business from home.

For example, if you are an existing customer who will be temporarily providing childcare or babysitting services to the maximum number of children established by the provincial guidelines in order to assist families impacted by COVID-19, during the immediate crisis period we are temporarily extending coverage to this exposure at no charge.



Services

Yes. We are focused on the well-being and safety of employees, while remaining open for business during the COVID-19 crisis.

At this time, we are not accepting walk-ins and we encourage customers to give us a call.

We will continue to update this page with any new information.



Safety measures

We are taking every step necessary to protect employees and customers while ensuring that we continue to remain open for business. We have strong precautions in place to ensure the safety of a small number of individuals who are in the office, as well as at our auto service centres to assist customers who have been in an accident.

We have a dedicated team monitoring this rapidly changing situation closely and will continue to update our response as necessary.

Our decisions will continue to be guided by public health authorities in Canada.

Our business continues to operate with additional precautions. If there are any changes, we’ll tell you about it here.

For the latest information on the COVID-19 pandemic in Canada, visit the dedicated Health Canada website

belairdirect and its affiliates in the Intact Financial Corporation group of companies is committed to protecting your privacy. belairdirect will never ask you to disclose personal or confidential information such as your insurance policy number, login credentials, passwords or PINs over email.

Visit our fraud prevention page to learn more about our privacy promise and how to protect yourself from scams and fraud.



Claims

Our claims teams are mobilized and ready to help you 24 hours a day, 7 days a week.

You can also call our claims team at 1 877 228.2656.

Each claim is unique. Please follow the policy’s directions for submitting a claim and our claims team will provide the necessary support to guide you through the process.

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